Patient messages
Capture clear messages and the details specified by your practice.
Medical answeringA thoughtful response.
A thoughtful response.
Whenever patients call.
Professional answering support for medical practices during busy office hours and after closing.
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Thoughtful handling for every patient call.
Your staff balances the needs of patients in the office with those calling for assistance. Our live answering team helps collect messages and reach designated contacts when your practice is busy or closed.
Your practice sets the instructions
We work from the call-handling and escalation instructions you provide. Define the information to collect, the appropriate on-call contacts, and how messages should be delivered. Our answering role supports communication; clinical decisions remain with your medical team.
- Collect patient contact details and messages according to your practice’s instructions.
- Coordinate calls with your designated on-call personnel.
- Discuss secure messaging options appropriate to your account.
A few helpful answers
Common questions.
Can you cover evenings and weekends?
Our live answering service operates 24 hours a day, seven days a week. We can discuss after-hours coverage and support during busy office hours.
Do your agents provide medical advice?
Agents follow your message-taking and escalation instructions. They do not replace your clinicians or make clinical decisions.
How should we arrange message delivery?
Tell us about your practice’s communication requirements. We will discuss available delivery options and the instructions needed for your account.
Coverage built around your day.
On-call coordination
Route calls using your current on-call contacts and escalation instructions.
Your practice protocols
Handle calls according to your instructions. Ask us about secure message delivery options.
A familiar voice.
A clear next step.
We work with you to define your greeting, collect the right information, and deliver messages to the right people.
Talk about your coverageBeyond the phone call.
API integrations
Connect call handling with your CRM, property management platform, or other business software. We work with you to define the information shared and the workflow your team needs.
Email monitoring
Keep incoming email part of your response process. We can monitor designated inbound email and follow your instructions for handling messages and notifying the appropriate contacts.
2-way text messaging
Keep the conversation moving with two-way text messaging. Discuss how incoming messages, replies, and notifications should be handled for your account.
Don’t see what you need? Just ask.
We can accommodate a wide range of integrations and custom workflows. Tell us which tools you use and what you want to accomplish—we’ll work with you to explore a solution.
Tell us about your workflow →APIs & software integration
Review connections around your practice’s requirements.
Tell us about your practice’s communication tools and approved workflows. Any proposed connection needs to be reviewed for access controls, the information involved, and your practice’s privacy requirements.
API capabilities
Connect call handling with the tools your team uses. We support a variety of software workflows, including osTicket for ticketing. Discuss API-based handoffs for caller details, messages, and follow-up requests, with authentication and required fields reviewed for your account.
CRM workflows
We work with platforms including Pipeline, SugarCRM, HubSpot, and Salesforce. Discuss how caller information and new inquiries should move into your customer follow-up process, with the specific actions and fields defined for your account.
Practice scheduling & on-call tools
Discuss connections with your practice’s scheduling and on-call tools. We can review workflows for appointment requests, patient messages, and reaching the designated on-call contact, based on your practice’s instructions and access requirements.
Connection options depend on your software, available permissions, and account requirements. These are examples of supported platforms. The available connection method, fields, and actions are confirmed for your account.
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