Leasing inquiries
Capture prospective tenant details when your team is busy or away.
Property managementYour properties never clock out.
Your properties never clock out.
Neither do we.
Live answering for leasing inquiries, maintenance requests, and after-hours calls.
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Support for every property you manage.
Residents, prospective tenants, and contractors may need to reach you at any hour. A live answering team gives them a person to speak with while your staff focuses on managing the property.
Details that help your team respond
We work with you to identify the information each call should capture: property address, unit number, caller contact details, and the reason for calling. For multiple locations, your instructions help us direct the message to the appropriate contact.
- Collect leasing inquiries while your office is closed or staff are showing a property.
- Record maintenance requests with the details your team specifies.
- Follow property-specific on-call contacts and escalation instructions.
A few helpful answers
Common questions.
Can different properties have different instructions?
Yes. Tell us how calls for each property should be handled, what information to collect, and who should receive messages.
How are urgent maintenance calls handled?
You define which situations require an on-call contact and the steps we should follow. Our agents use those instructions to relay the request.
Can you help during busy office hours?
Coverage can support your office when staff are unavailable, as well as after hours. We will discuss the forwarding arrangement that fits your needs.
Coverage built around your day.
Maintenance requests
Collect the property, caller details, and request information your team needs.
On-call coordination
Follow your escalation instructions to reach the appropriate contact.
A familiar voice.
A clear next step.
We work with you to define your greeting, collect the right information, and deliver messages to the right people.
Talk about your coverageBeyond the phone call.
API integrations
Connect call handling with your CRM, property management platform, or other business software. We work with you to define the information shared and the workflow your team needs.
Email monitoring
Keep incoming email part of your response process. We can monitor designated inbound email and follow your instructions for handling messages and notifying the appropriate contacts.
2-way text messaging
Keep the conversation moving with two-way text messaging. Discuss how incoming messages, replies, and notifications should be handled for your account.
Don’t see what you need? Just ask.
We can accommodate a wide range of integrations and custom workflows. Tell us which tools you use and what you want to accomplish—we’ll work with you to explore a solution.
Tell us about your workflow →APIs & software integration
Bring your property workflow into the conversation.
We work with property management platforms including Remote Landlord and Rent Manager. Tell us how leasing inquiries, resident messages, and maintenance requests should reach your staff. We can review the information needed for each property and the connection options your platform makes available.
API capabilities
Connect call handling with the tools your team uses. We support a variety of software workflows, including osTicket for ticketing. Discuss API-based handoffs for caller details, messages, and follow-up requests, with authentication and required fields reviewed for your account.
CRM workflows
We work with platforms including Pipeline, SugarCRM, HubSpot, and Salesforce. Discuss how caller information and new inquiries should move into your customer follow-up process, with the specific actions and fields defined for your account.
Property management software
We work with Remote Landlord and Rent Manager, among other platforms. Discuss how leasing inquiries, resident messages, and maintenance requests should reach your team, including the property and unit details needed for follow-up.
Connection options depend on your software, available permissions, and account requirements. These are examples of supported platforms. The available connection method, fields, and actions are confirmed for your account.
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